Why has my property listing been rejected?

Chris Horroll
Chris Horroll
  • Updated


There are several different reasons why a property listing can be rejected. To identify the reason: 

  1. Log in to ZooplaPro
  2. Click the Manage listings tab
  3. Click the relevant property category, for example, Residential sales listings 
  4. Under the Status column, hover over the Rejected status wording that's against the property.  A message will display detailing the reason for rejection

Common reasons for a listing being rejected is that the listing was marked as:

  • Sold for more than 180 days
  • SSTC for more than 180 days
  • Under offer for more than 180 days (Sales)

It can be frustrating for property seekers to search through property results that consist of sold or unavailable properties, as such these rules are in place to ensure the best possible search experience for your potential applicants. 

If you require further assistance with rejected listings on ZooplaPro, to help you investigate this, contact Member Services.  You can either email members@zoopla.co.uk, or, click Submit a request below and complete the contact form.  Please provide the following information:

  1. The full property address (including the full postcode) of the affected listing
  2. The type of property 
  3. Which development is advertising the property (development name and full postcode)
  4. The rejection reason for the property