If you are trying to access to your ZooplaPro account after a long period of inactivity, you may find that you are unable to log in. You will need to reactivate your account.
To regain access to your ZooplaPro account you please contact our New Homes Members Services team by emailing firstname.lastname@example.org, or speak to a dedicated agent on our live chat service using the Help button on ZooplaPro.
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There is also a troubleshooting article on ZooplaPro password and login troubleshooting, which you may find useful