How do I reset my ZooplaPro password?

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Your ZooplaPro password can easily be reset via several methods, either from within ZooplaPro if you're already logged in and are wanting to change it, or, from the ZooplaPro sign in page should you have forgotten your password and are unable to log in.

Reset your password from within ZooplaPro
  1. Log in to ZooplaPro
  2. Click your Development name at the top right-hand corner of the screen to open a dropdown menu
  3. Click User profile
  4. Scroll down and click Send password reset email
  5. An email will be sent to your ZooplaPro Email address (this will be the email address registered for your ZooplaPro account), titled 'Reset your password'. Within the email, click Change your password, to confirm the password change

    reset_your_password_auth_2.png
    An example of the 'Reset your password' email

  6. You will now be on a secure page where you can enter your New password, and then re-enter it to confirm it. Click Reset password to confirm your choice
Reset your password from the ZooplaPro sign in page (known device)

If you are using a known device, one that you use regularly to log in to and access ZooplaPro, follow the steps below to reset your password.

  1. Visit the ZooplaPro sign-in page (pro.zoopla.co.uk)
  2. Click Forgot password?
  3. Enter your ZooplaPro Email address (this will be the email address registered for your ZooplaPro account) and click Send password reset email
  4. An email will be sent to that email address, titled 'Reset your password'. Within the email, click Change your password, to confirm the password change

    reset_your_password_auth_2.png
    An example of the 'Reset your password' email

  5. You will now be on a secure page where you can enter your New password, and then re-enter it to confirm it. Click Reset password to confirm your choice
Reset your password from the ZooplaPro sign in page (unknown device)

If you are using a unknown device, for example accessing ZooplaPro from a new device, browser or location, follow the steps below to reset your password.

  1. Visit the ZooplaPro sign-in page (pro.zoopla.co.uk)
  2. Click Forgot your password?
  3. Enter your ZooplaPro Username (this will be the email address registered for your ZooplaPro account) and click Get a new password
  4. An email will be sent to that email address, titled 'Reset your password'. Within the email, click Change your password, to confirm the password change

    reset_your_password_auth_2.png
    An example of the 'Reset your password' email

  5. You will now be on a secure page where you can enter your New password, and then re-enter it to confirm it. Click Reset password to confirm your choice

 Note

The 'Reset your password' email will always come from no-reply@auth0user.net

Related articles:

Re-verifying my ZooplaPro account

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