What do I do if I think I have been affected by a scam?


If you think you may have been tricked into entering your details on a site that isn't Zoopla, close the suspected site immediately.  Log into ZooplaPro using the main login page (manually typing in the address is suggested) and change your password immediately.  

  1. Log in to ZooplaPro 
  2. Click on your branch
  3. Click Edit my details
  4. Click Change password 
  5. Enter your Current Password and then enter your new Password. Confirm it
  6. Click Submit

Secondly, report all potential scams to Member Services.  You can either email newhomes@zoopla.co.uk, or, click Submit a request below and complete the contact form.  

If you receive a suspicious phone call, email, or text message claiming to be from Zoopla asking for payment, personal information or offering a refund you do not expect, please do not share any personal information and disconnect the phone call immediately.  


For further information, or if you think you’ve been affected by a scam, contact Ofcom, Phone-paid Services Authority or ActionFraud

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